User journey mapping the first 5 minutes of downloading the Sun app
We did a project called the 'first 5 minutes', to investigate varies onboarding and help for new users.
what happen when customer changing billing information online?
I looked after sign up journey and payment screens were my friends.
• Investigated crossed app promotion;
Worked on messaging for lapse and return customers;
Mapping out the full sign up screens on mobile;
Wireframe and define function on My Account area.
From 2013 onward, I transitioned from the Sun website to an working on the app.