Case Study: Real-Time Payments Platform
Role: Lead Product Experience Designer, Vocal Link Real-Time Payments Team
I was hired as the Lead UX Designer to shape the next generation of a real-time payment transfer platform. This involved upgrading the existing system while supporting the design of a new, innovative government infrastructure initiative aimed at aligning the country with emerging global fintech standards.
Working in a cross-functional team, I led user research and ran collaborative workshops to define user journeys and validate design hypotheses. I worked closely with product managers, engineers, and business stakeholders to develop prototypes that supported both product innovation and technical feasibility.
Cross-Functional Collaboration
Collaboration was central to the project. I worked closely with product managers, engineers, and business stakeholders in workshops to align user needs with business and technical goals.
Key UX contributions:
• Conducted competitor analysis and user research
• Created detailed user journey maps and wireframes
• Designed and iterated interactive prototypes
• Facilitated testing to validate core user and business assumptions
Strategic impact:
• Supported PMs in identifying new revenue opportunities, both functionally and across geographic regions
• Contributed to roadmap planning and prioritisation discussions
Ongoing responsibilities:
• Provided UX leadership on continuous improvements to the live platform
• Participated in daily stand-ups and roadmap sessions to stay aligned with delivery teams
• Delivered high-fidelity designs and user journeys to enhance operational workflows
